Please allow 4-8 weeks for your order to be made before it is shipped to you. All orders will be posted via tracked royal mail.
Please allow 4-8 weeks for your order to be made before it is shipped to you. Depending on your country, most parcels arrive within 1-2 weeks. However, some areas are still being affected by COVID-19, causing longer delivery windows.
Once your parcel has been shipped, you will be responsible for paying any customs charges that may apply upon entry to your country.
as a one woman business unfortunately I just can't afford to front shipping costs due to errors that are not my own. please carefully read our shipping policies before placing an order.
if a courier has made multiple failed attempts to deliver your parcel and it is returned to sender, you will not be eligible for a refund on your original shipping cost and will be liable to pay a repeat shipping charge to receive your item/s.
please make sure you provide the correct delivery info, as you will not be eligible for a refund if your parcel gets lost for this reason. courier services are usually responsible for delivering to an address rather than to an individual, so it can be difficult to retrieve a parcel that gets delivered to an old address. consider sending a mail redirect request from your old address to your new address to avoid this issue.
if a parcel is declared lost by the courier service due to no fault of your own, you should be eligible for a full refund on your order.
once your parcel has been shipped, it is no longer in my hands and I am not responsible for its whereabouts — I will not be able to predict/guarantee delivery dates or give updates on behalf of our couriers. if delays occur, this is not in my control.
if your parcel is taking longer to arrive than expected, please try to be patient. there are still very real delays in many areas of the world and Europe due to Brexit.
BIG LOVE AND THANKS